Hotel Xcaret Mexico
Carretera Chetumal - Puerto Juarez, Km 282 Solidaridad, Playacar
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4.7
(18668)
Superior
Check-in
15:00
Check-out
12:00
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Property Location
Located in Playa del Carmen, Hotel Xcaret Mexico is a 4-minute drive from Xplor Theme Park and 7 minutes from Xcaret Eco Theme Park. This 4.5-star property is 5.3 mi (8.6 km) from Playa del Carmen Maritime Terminal and 5.7 mi (9.1 km) from Playacar Golf Club.
Rooms
Make yourself at home in one of the 900 individually decorated guestrooms, featuring refrigerators and iPads. Rooms have private balconies or patios. Wired and wireless Internet access is complimentary, while 55-inch flat-screen televisions with cable programming provide entertainment. Bathrooms have rainfall showerheads and designer toiletries.
Amenities
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 11 outdoor swimming pools, a waterslide, and an outdoor tennis court. Additional features at this property include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge). If you're planning a day at a nearby theme park, you can hop on the complimentary shuttle.
Dining
All-inclusive rates are available at this property. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.
Enjoy Mexican cuisine at CHIBALI, one of the property's 8 restaurants, or stay in and take advantage of the 24-hour room service. Need to unwind? Take a break with a tasty beverage at one of the 2 poolside bars. A complimentary full breakfast is served daily from 6 AM to 11 AM.
Business, Other Amenities
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. A roundtrip airport shuttle is complimentary (available 24 hours).
Number of rooms
765
Electricity Sockets
American socket (non-grounded)
Frequency
60 Hz
Voltage
127 V
General
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Shopping on site
•
Air conditioning
•
24-hour reception
•
Elevator/lift
•
Currency exchange
•
Smoke-free property
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Newspapers
•
Garden
•
Terrace
•
All Spaces Non-Smoking (public and private)
Rooms
•
Smoke Detector
•
Toiletries
Accessibility
•
Accessibility features
Services and amenities
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Luggage storage
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Laundry (charged separately)
•
Safe-deposit box
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Luggage storage
Meals
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Bar
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Breakfast
•
Buffet breakfast
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Cafe
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Restaurant
Internet
•
Wi-Fi
Transfer
•
Shuttle (charged separately)
Languages Spoken
•
Multi-language staff
Pool and beach
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Next to the beach
Business
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Conference Hall
Kids
•
Children swimming pool
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Family/Kid Friendly
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Babysitting and childcare (charged separately)
Health and Safety Measures
•
Personal protection equipment for staff
•
Extra decontamination measures
Policies

Check-in terms and conditions

Check-in and check-out
Check-in
After 15:00
15:00
Check-out
Until 12:00
12:00

Paid on the spot

Deposit
Deposit type
Price
-
by card per room for the whole period of stay

Additional Information

Important Information
As of April 1,2021 VISITAX for foreign tourists comes into force. Payment in the amount of 224 Mexican pesos (or $10 USD per person) can be done through the web portal http://visitax.gob.mx/. Foreign tourists can pay before or during their stay in Quintana Roo. Proof of payment must be presented at the airport prior to departure. Front desk is open 24/7. Guests are kindly requested to inform the hotel in advance of the flight number they are arriving on. Guests should provide their contact number when booking. In case of arrival after 12:00 AM, guests should inform the hotel in advance. Contact details can be found on the booking confirmation.
Know Before You Go
Bed type when booking is not guaranteed. This property offers transfers from the airport. Guests must contact the property with arrival details 72 hours prior to arrival, using the contact information on the booking confirmation.
Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
Children under 18 years old are not allowed to stay in the room without adults. In accordance with the announcement from Parque Jaguar regarding the adjustment of the fee for access to the archaeological zone of Tulum, from Wednesday, January 1, 2025, all guests of Hoteles Xcaret will be charged an additional fee of 26.00 USD per person. This new regulation will apply to both previously confirmed and new reservations.
Terms
Privacy
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